Now Hiring - CUSTOMER ACCOUNT MANAGER in Mooresville, IN

PacMoore is passionately focused on growing people so we can be exceptionally good at feeding the world. This is our vision. We provide an exceptional work environment and an opportunity to grow professionally and personally.

The Customer Account Manager is the primary day- to-day contact for assigned (established) customers, managing multiple manufacturing orders from order placement through to shipment with the goal of delighting our customers by achieving accurate and on-time orders, and responding to customer requirements and requests on a timely basis.

Responsibilities include:

• Managing multiple accounts and orders at various stages in the manufacturing process
• Calculating and confirming ingredient blends
• Scheduling orders for manufacture
• Coordinating ordering and receipt of raw materials
• Coordinating shipping and inventory control
• Extensive customer communication throughout the manufacturing process * Researching and reconciling issues
• Acting as customer advocate with internal departments; educating internal departments on key customer priorities and changes
• Assisting the sales team with customer questions and information gathering

Requirements

• Associates degree/Bachelor’s Degree preferred.
• Preference will be given to individuals with 2-5 years of experience in a manufacturing or other ‘complex’ customer service environment.
• Excellent written and verbal communications skills. Must have very good English grammar skills (verbal and written) in order to provide written communications and documentation to customers.
• Strong math skills including working with decimals, fractions, weight conversions, and percent calculations.
• Analytical; ability to resolve complex challenges and follow through to completion.
• Excellent phone/people skills and ability to organize time well.
• At least intermediate-level computer skills including Excel, Word & Powerpoint and experience using an ERP system.
• Attention to detail.
• Ability to prioritize and meet multiple deadlines.
• The ability to adapt to change and think quickly and clearly in a fast-paced environment.
• Proactive, with a strong sense of urgency.
• The willingness and ability to consistently contribute to a positive work environment.
• The ability to work as part of a team while achieving results independently.
• We are excited that you are considering joining our amazing team!

PacMoore Products is an Equal Opportunity Employer.